After we record, we always copy the files to Dropbox so we can go back over what was said in the call if needed. This forces our calls to focus on details right away, which means we have to be focused and prepared. It is not a video conferencing system, though when used in conjunction with Google Hangouts live video, conferencing is available.This makes it more personal, and gives us an opportunity to put a face with a name, without video conferencing. Callers see an avatar of the other participants in their mobile browser or from their desktop. Another benefit is the ability to see caller names on calls.The data offered in Salesforce is somewhat limited today. Integration with Salesforce is useful, and we hope it becomes more robust.UberConference’s screensharing turns out to be comparable with Google Hangouts and the like for simple sharing.This allows for clear, understandable conversations, which is particularly important when working from a recording. VoIP (Voice over Internet Protocol) is a plus.In addition to the two key features we needed, UberConference has a few others that benefit us: Once a call is over, we post the recording to Slack immediately, pin it to a channel, and ask all our contributors to listen. Now that our contributor network exceeds 65 people, our calls are especially critical. It keeps them engaged and keeps the process moving smoothly. Even if the calls are short, it’s important to keep contributors up-to-date, and respond to any questions. The recordings have been a time-saving tool to ensure overall quality. We insist that all content calls be recorded. Often, we need to refer back to details to make sure that the resulting first draft meets the customer’s expectations. He or she needs all the nuances that help make up a project, and these come out during the calls. Sometimes the content author is not on the call. Why? The first part of guaranteeing quality is delivering what the customer asks for. Our business is based on content quality, and it’s important that we record all of our content calls. If you have ever tried to produce content based on notes that were captured during a call, it’s difficult. Below are more details about how we use UberConference to build better content. ![]() UberConference meets our content and streamlining requirements, and includes some additional features that have made the tool invaluable to us. We use UberConference to streamline how we manage our contributors, and ensure we have top-notch content with the help of two key features: call recording, and a toll-free international dial-in number. It most recently took $15 million almost a year and a half ago.UberConference is a cloud-based conferencing system from Dialpad. The company that created UberConference, Firespotter Labs, wants to get more users consistently using the service, and the time may be coming to raise more funding. A new iPhone app is almost finished, he said.Īt the same time that UberConference is trying to simplify life for people who join telephone conferences, startups like AnyMeeting, FuzeBox, and Zoom are also doing so. UberConference is also rolling out a new Android application today, featuring “absolutely everything that you can do on the web,” Walker said. Previously UberConference has added to the conference experience call participants’ pictures and social media feeds, an indication of when a call is being recorded, and buttons to proactively mute participants when their lines get noisy. That’s why the PIN in particular is something UberConference has wanted to eliminate at least since September 2012. “You get a PIN, you dial in, you hear a bunch of beeps, you have to ask who’s there, and you don’t know who’s talking,” Walker said. Teleconferencing hasn’t changed much in the past 25 years, Walker said, and the PIN is no exception. It’s just a very, very painful experience,” said Craig Walker, a cofounder and chief executive of UberConference and formerly founder and chief executive of Grand Central, which became Google Voice. Switch back to the dialer to enter the PIN. “You’re driving in your car, and the calendar pops up. That’s an improvement for users joining teleconferences while in front of a laptop, although it’s arguably a bigger advancement for people in vehicles who carry just smartphones. Strings of long digits to get into the right conference line need no longer be stored on a piece of paper, in a digital calendar note, in a text message, or in some other random location. Now each customer gets a dedicated 10-digit number.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |